Restaurants often face morale issues with their workers. There are ways to build morale, reduce turnover, and avoid the expense and hassles of continually hiring new servers. In the face of recent wage hikes approved for workers, maintaining morale is more important than ever.
Wage increases may affect restaurant owners in many ways. Some are saying they might reduce employee hours; others are planning on raising prices. If they want to keep their businesses open, they are going to have to do something to make employees want to stay on the job.
Building Restaurant Worker Morale
Training is essential in this area. The initial orientation is key in someone understanding their duties and performance expectations. It also gives waiters insight into what you expect in terms of concept and customer service. Seasoned servers can even guide the training and be positive role models.
As waiters work directly with customers, they might have input into how the business in going. Owners can encourage them to share ideas and provide feedback. Employees will also feel a sense of value while asking how you can improve job satisfaction is a boost too.
Offer rewards or other perks, so waiters don’t feel like it’s a thankless job. You can verbally congratulate someone for good work or hold contests for best service. Discounting food they have at the restaurant will help them feel more appreciated as well.
A supportive working environment helps too. For example, listen to waiters facing problems such as difficult customers, avoid favoritism when assigning work hours, and be fair when scheduling hours or time off.
Restaurants are facing more challenges than ever before. With minimum wages increasing and stress not letting down, the last thing you need is low morale. Unhappy employees can cost your business more than simply addressing their concerns and being understanding.